Privacy Policy

Last Updated: January 1, 2026

Nano Live ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a repair request form
• Contact us via email or phone
• Subscribe to our newsletter
• Create an account on our website

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Device information (model, serial number)
• Description of device issues

Information We Never Collect

We will never ask for or collect your cryptocurrency wallet recovery seed phrase, private keys, or passwords. Our repair services are hardware-focused and do not require access to your cryptographic secrets.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill repair requests
• Communicate with you about your repair status
• Respond to your inquiries and support requests
• Send you updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., shipping carriers, payment processors)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Storage and Retention

We do not permanently store your personal data on our servers. Contact form submissions are processed and then deleted. We do not maintain databases of customer information.

The only information retained is:

• Repair records for warranty purposes (up to 90 days after repair completion)
• Any information required by law

We use cookies only for essential website functionality and, with your consent, for analytics. You can decline non-essential cookies at any time.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us through our contact form.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. When you first visit, you will be asked to accept or decline cookies.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site. Only enabled with your consent.

You can change your cookie preferences at any time by clearing your browser data or using your browser's cookie settings.

Do Not Track

We honor Do Not Track (DNT) browser settings. If you enable DNT, we will not use analytics cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Company: Nano Live, LLC
• Address: 2875 NE 191st STE 801, Miami, FL 33180, United States